Privacy Policy

At Marcos ("we," "us," or "our"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website marcopizza.rest, place an order, or otherwise interact with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

This Privacy Policy applies to all information collected through our website (marcopizza.rest), our online ordering system, in-store interactions, and any related services, sales, marketing, or events (collectively, the "Services"). We encourage you to read this document in its entirety so you can make informed decisions about sharing your personal information with us.

1. Who We Are

Marcos is a food service business operating in the United States. We operate the website marcopizza.rest and provide food products and related services to customers across the country.

For all privacy-related inquiries, you may contact us at the email address provided above. We will respond to your inquiry within a reasonable timeframe and no later than forty-five (45) days as required under applicable law.

2. Information We Collect

We collect information about you in a variety of ways depending on how you interact with our Services. The categories of information we collect are described below.

2.1 Personal Information You Provide to Us

We collect personal information that you voluntarily provide to us when you register on our website, place an order, express interest in obtaining information about us or our products and services, participate in activities on our website, or otherwise contact us. The personal information we collect may include:

• Identity Information: Full name, username, or similar identifier.
• Contact Information: Email address, telephone number, billing address, and delivery address.
• Account Credentials: Passwords, security questions, and similar security information used for authentication and account access.
• Payment Information: Credit card numbers, debit card numbers, and other payment-related details. Note that full payment card data is processed securely through our third-party payment processors and is not stored on our servers.
• Order Information: Details of food items ordered, special instructions, dietary preferences, and order history.
• Communications Data: Information you provide when you contact us for support, feedback, complaints, or inquiries, including the content of your messages.
• Marketing Preferences: Your preferences in receiving marketing communications from us and your communication preferences.

2.2 Information Collected Automatically

When you access or use our website, we automatically collect certain technical information about your device and browsing activity. This information is essential for the operation and improvement of our Services and includes:

• Device Information: IP address, browser type and version, operating system, device type (desktop, mobile, tablet), device identifiers, and language settings.
• Usage Data: Pages visited, links clicked, time spent on pages, referring URLs, search queries, and other interactions with our website.
• Log Data: Server logs that record your activity on our Services, including timestamps, error reports, and system activity.
• Location Information: General geographic location derived from your IP address. If you grant permission, we may collect more precise location data to facilitate delivery services.
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixels, and similar tracking technologies. Please see Section 8 for more details about our use of cookies.

2.3 Information Collected From Third Parties

We may receive information about you from third-party sources and combine it with information we collect about you. These third-party sources may include:

• Social Media Platforms: If you connect your social media account to our Services or interact with our content on social media, we may receive profile information such as your name, profile picture, and email address.
• Delivery Partners: Third-party delivery services may provide us with information about delivery status and your interactions with their platforms.
• Analytics Providers: We use analytics services that may provide us with aggregated and anonymized data about how users interact with our Services.
• Review Platforms: If you leave a review on a third-party platform (such as Google, Yelp, or TripAdvisor), we may see publicly available information from those reviews.
• Advertising Partners: Our advertising partners may provide us with information about your interactions with our advertisements on third-party platforms.

3. How We Use Your Information

We use the personal information we collect for various business and commercial purposes. We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:

3.1 Providing and Managing Our Services

• To process and fulfill your food orders, including confirming orders, arranging for preparation, and coordinating delivery or pickup.
• To create and manage your user account on our website.
• To process payments and prevent fraudulent transactions.
• To send transactional communications, such as order confirmations, receipts, delivery updates, and notifications related to your account.
• To provide customer support, respond to your inquiries, and resolve complaints or disputes.
• To enforce our terms and conditions, and to protect the rights and safety of our business, employees, and customers.

3.2 Improving and Personalizing Our Services

• To analyze how our website and Services are used so we can improve functionality, content, and user experience.
• To personalize your experience on our website, including recommending menu items based on your past orders or preferences.
• To conduct research and analysis to better understand our customers and the food industry.
• To test new features, products, and Services before launching them broadly.
• To monitor and analyze trends, usage, and activities in connection with our Services for business intelligence purposes.

3.3 Marketing and Promotional Communications

• To send you promotional offers, discounts, newsletters, and other marketing communications about our products and services, where you have opted in or where we have a legitimate interest to do so.
• To conduct sweepstakes, contests, surveys, and other promotional activities.
• To deliver targeted advertising based on your interests and browsing behavior, on our website and on third-party platforms.
• To measure the effectiveness of our marketing campaigns.

You may opt out of receiving marketing communications from us at any time by following the unsubscribe link in any email we send, by contacting us at [email protected], or by adjusting your account preferences on our website.

3.4 Legal Compliance and Business Operations

• To comply with applicable laws, regulations, legal processes, and governmental requests.
• To detect, prevent, and address fraud, security breaches, and other potentially prohibited or illegal activities.
• To enforce our legal rights and protect the safety and security of our business, employees, partners, and customers.
• To carry out our obligations arising from any contracts entered into between you and us.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes. However, we may share your information with third parties in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to perform services on our behalf, such as:

• Payment Processors: To securely process credit card and debit card transactions.
• Delivery Services: To fulfill food delivery orders and provide you with accurate delivery tracking information.
• Cloud Hosting Providers: To host our website and store data securely.
• Email Service Providers: To send transactional and marketing emails on our behalf.
• Analytics Providers: Such as Google Analytics, to help us understand how our website is used.
• Customer Support Platforms: To manage and respond to customer inquiries and complaints.
• Advertising Networks: To serve targeted advertisements on third-party websites and social media platforms.

These service providers are authorized to use your personal information only to the extent necessary to provide the requested services to us and are contractually obligated to maintain the confidentiality and security of your information.

4.2 Legal Obligations

We may disclose your personal information if we are required to do so by law, regulation, subpoena, court order, or other governmental authority. We may also disclose your information to law enforcement agencies or other government officials when we believe disclosure is necessary or appropriate to:

• Comply with applicable law or legal process;
• Protect the safety of any person;
• Protect the legal rights or property of Marcos; or
• Detect or prevent fraud or other illegal activity.

4.3 Business Transfers

In the event that Marcos undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

4.4 With Your Consent

We may share your personal information with third parties when you have given us your explicit consent to do so.

5. Data Security

We take the security of your personal information very seriously and implement a variety of technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Access Controls: Access to your personal information is restricted to authorized employees, contractors, and agents who need to know that information in order to process it for us.
• Secure Payment Processing: Payment card information is processed through PCI-DSS compliant payment processors. We do not store full payment card numbers on our servers.
• Regular Security Assessments: We conduct regular security reviews and vulnerability assessments to identify and address potential security risks.
• Data Minimization: We collect only the personal information that is necessary for the purposes described in this Privacy Policy.
• Incident Response: We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

6. Your Privacy Rights

Depending on your location within the United States, you may have certain rights with respect to your personal information. We are committed to honoring these rights and providing you with the tools to exercise them.

6.1 Rights Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)

If you are a California resident, you have the following rights under the CCPA and CPRA:

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected your personal information, our purposes for collecting, selling, or sharing your personal information, and the categories of third parties to whom we disclose your personal information.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to certain permitted purposes.
• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising any of your privacy rights under the CCPA/CPRA.

To exercise your California privacy rights, please contact us at [email protected] with the subject line "California Privacy Rights Request." We will verify your identity before processing your request and will respond within the timeframes required by law (generally 45 days, with a possible extension of an additional 45 days when reasonably necessary).

6.2 General Privacy Rights for All US Residents

Regardless of your state of residence, we offer the following rights to all users of our Services:

• Right to Access: You may request access to the personal information we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete personal information about you.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal obligations that may require us to retain certain data.
• Right to Data Portability: You may request a copy of your personal information in a structured, machine-readable format where technically feasible.
• Right to Opt-Out of Marketing: You may opt out of receiving promotional communications from us at any time.
• Right to Withdraw Consent: Where our processing is based on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of any processing we carried out prior to your withdrawal.

6.3 How to Exercise Your Rights

To exercise any of the rights described above, please contact us using the following methods:

• Email: [email protected]
• Website: marcopizza.rest

We may need to verify your identity before processing your request. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We will try to respond to all legitimate requests within 45 days. Occasionally it may take us longer if your request is particularly complex or if you have made a number of requests, in which case we will notify you and keep you updated.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention periods we apply are:

When your personal information is no longer required for the purposes for which it was collected, we will securely delete or anonymize it. In some circumstances, we may anonymize your personal information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (such as web beacons, pixels, and local storage) to collect and store information when you visit our website, marcopizza.rest. Cookies are small text files that are stored on your device when you visit a website.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the website to function properly. They enable core functionality such as security, network management, and account access. You cannot opt out of these cookies.
• Functional Cookies: These cookies allow us to remember your preferences and settings, such as your preferred language, location, or saved items in your cart.
• Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use services such as Google Analytics for this purpose.
• Marketing and Advertising Cookies: These cookies are used to track you across websites and show you relevant advertisements based on your interests. They may be set by us or by our advertising partners.

8.2 Managing Your Cookie Preferences

You can control and manage cookies in various ways. Most browsers allow you to refuse or accept some or all cookies, and to delete cookies already stored on your device. The methods for doing this vary from browser to browser; please consult your browser's help documentation for instructions. Please note that disabling certain cookies may affect the functionality of our website and your ability to use some features.

For more detailed information about the cookies we use, the purposes for which we use them, and how to manage your cookie preferences, please refer to our Cookie Policy available at marcopizza.rest.

9. Children's Privacy

Marcos does not knowingly market to or collect personal information from children under the age of 18. Our website, online ordering system, and related Services are intended for use by adults only. If you are under 18 years of age, you are not permitted to use our Services or provide any personal information to us.

If we learn that we have collected personal information from a child under age 18 without verification of parental consent, we will delete that information from our servers as quickly as possible. If you believe we might have any information from or about a child under 18, please contact us immediately at [email protected].

Parents and guardians who believe their child has provided us with personal information without their consent are encouraged to contact us promptly using the contact details provided in this policy. We will take reasonable steps to investigate and, if necessary, remove such information from our records.

10. International Data Transfers

Marcos is based in the United States, and the information we collect is governed by United States law. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located and our operations are managed.

The data protection and privacy laws in the United States may differ from those in your country of residence and may not offer the same level of protection. By using our Services, you consent to the transfer of your information to the United States and its use in accordance with this Privacy Policy.

When we transfer personal information across international borders, we take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy. These safeguards may include entering into data transfer agreements with the recipients of your data to ensure they maintain adequate levels of data protection.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Marcos. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access through links on our website.

Examples of third-party services you may encounter include:

• Social media platforms (e.g., Facebook, Instagram, Twitter/X)
• Third-party delivery platforms (e.g., DoorDash, Uber Eats, Grubhub)
• Payment processors (e.g., Stripe, PayPal, Square)
• Review and rating platforms (e.g., Google, Yelp)

We are not responsible for the privacy practices or content of these third-party services, and inclusion of a link to a third-party website does not imply our endorsement of that website or its privacy practices.

12. FTC Act Compliance and Consumer Protection

Our data practices are designed to comply with the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive acts or practices in or affecting commerce. The FTC Act and the FTC's regulations provide important consumer protections with respect to privacy and data security.

We are committed to the following principles in accordance with FTC guidelines:

• Transparency: We clearly disclose our data collection and use practices in this Privacy Policy.
• Choice: We provide you with meaningful choices about how your data is used, particularly for marketing purposes.
• Data Security: We implement reasonable security measures to protect consumer data.
• Data Integrity: We collect only the data needed for the purposes identified in this policy and take reasonable steps to ensure that data is accurate.
• Enforcement and Accountability: We hold ourselves accountable to the practices described in this policy and have mechanisms in place to enforce these practices.

13. How to File a Complaint

If you believe that we have not complied with this Privacy Policy or applicable data protection laws, we encourage you to first contact us directly so we can address your concerns:

• Email: [email protected]
• Website: marcopizza.rest

We take all privacy complaints seriously and will respond to your complaint promptly. We aim to resolve all complaints within 30 days of receipt.

If you are not satisfied with our response, or if you believe we are processing your personal information in a way that is not consistent with applicable law, you have the right to file a complaint with the relevant data protection authority:

13.1 Federal Regulatory Authority

The Federal Trade Commission (FTC) is the primary federal agency responsible for consumer protection and privacy enforcement in the United States.

• FTC Website: www.ftc.gov
• File a Complaint: reportfraud.ftc.gov
• FTC Consumer Helpline: 1-877-FTC-HELP (1-877-382-4357)

13.2 California Residents

California residents who have concerns about our privacy practices may also contact the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

• California Privacy Protection Agency: cppa.ca.gov
• California Attorney General: oag.ca.gov/privacy

13.3 Other State Residents

Residents of other states with applicable state privacy laws (including but not limited to Virginia, Colorado, Connecticut, Utah, and Texas) may file complaints with their respective state attorney general's office. We encourage you to consult your state's official government website for information about your specific rights and the applicable regulatory authority in your state.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time and at our sole discretion. When we make changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this page;
• Post the new Privacy Policy on our website at marcopizza.rest; and
• For material changes, notify you by email (to the email address we have on file for you) or by a prominent notice on our website prior to the change becoming effective.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree to the revised policy, please stop using our Services and contact us to close your account.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, our privacy practices, or your personal information, please do not hesitate to contact us. We are committed to addressing your concerns and will respond to your inquiry in a timely manner.

This Privacy Policy was last reviewed and updated on May 10, 2026. It is effective as of the same date and supersedes all prior versions of our Privacy Policy.